Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Contact details such as name, email address, phone number, and business name.
• Information you submit through forms, booking requests, or messages.
• Communications you send to us via email, SMS, chat, or phone.
• Automatically collected data such as IP address, browser type, device information, and usage data via cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our services.
• Respond to inquiries, schedule calls, and deliver requested information.
• Send transactional messages, service updates, and account-related notices.
• Comply with legal obligations and enforce our terms.
• Analyze site usage to improve user experience.

3. SMS Messaging Consent

By providing your phone number to Neatly, you expressly consent to receive transactional text messages from us related to your inquiry, appointment, or account. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for assistance. Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Carriers are not liable for delayed or undelivered messages.

4. Third-Party Sharing

We do not sell your personal information. We may share information with:

• Service providers who help us operate our business (e.g., hosting, scheduling, analytics, communications, and CRM platforms), bound by confidentiality obligations.
• Legal and regulatory authorities when required by law or to protect our rights, property, or safety, or that of others.
• A successor entity in connection with a merger, acquisition, or sale of assets.

We do not share phone numbers collected for SMS messaging with third parties for their marketing purposes.

5. Cookies & Tracking

We use cookies and similar technologies to operate and analyze our website. You can control cookies through your browser settings, though some features may not work properly if disabled.

6. Data Security & Retention

We use commercially reasonable safeguards to protect your information. We retain data only as long as needed to provide our services and meet legal obligations. No method of transmission or storage is completely secure.

7. Your Rights

Depending on where you live, you may have the right to access, correct, delete, or restrict use of your personal information, and to opt out of certain processing. To make a request, contact us using the details below.

8. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us: