Last updated: June 17, 2026
These Terms of Service ("Terms") govern your access to and use of the website, content, and services provided by Neatly ("we," "us," or "our"). By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.
Neatly provides digital consulting, systems, and business operations services to small businesses. The specific scope, deliverables, fees, and timelines for any engagement will be described in a separate agreement or statement of work.
You must be at least 18 years old and able to enter into a binding contract to use our services. By using our services, you represent that you meet these requirements.
You agree not to:
Fees for services are set out in the applicable agreement or invoice. Unless otherwise stated, fees are due upon receipt and are non-refundable. Late payments may incur additional charges or suspension of services.
All website content, branding, designs, templates, and materials are owned by Neatly or its licensors and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our prior written consent. Final deliverables prepared for a specific client are licensed or transferred as set out in the applicable engagement agreement.
Our services may integrate with or rely on third-party tools and platforms. We are not responsible for the availability, accuracy, or practices of any third party.
Our services and website are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee specific business outcomes from use of our services.
To the maximum extent permitted by law, Neatly will not be liable for any indirect, incidental, consequential, special, or punitive damages, or for lost profits, revenue, or data, arising out of or relating to your use of our services. Our total liability for any claim will not exceed the amount paid by you to Neatly in the twelve (12) months preceding the event giving rise to the claim.
You agree to indemnify and hold Neatly harmless from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your use of our services, your content, or your violation of these Terms.
We may suspend or terminate access to our services at any time, with or without notice, for any reason, including violation of these Terms. Provisions intended to survive termination will continue to apply.
These Terms are governed by the laws of the State of California, without regard to its conflict-of-law principles. Any disputes will be resolved in the state or federal courts located in Los Angeles County, California.
We may update these Terms from time to time. Continued use of our services after changes constitutes acceptance of the revised Terms.